Hive Science is growing quickly, and we are expanding our team of Hive Scientists that directly work with our customers. We're a fast-moving team building cutting-edge tools that help brands supercharge their marketing and product strategies by aligning them with the psychology of their customers.

‍

We're looking for a passionate psychological scientist with strong relationship-building and process execution skills to join our Customer Experience team. You'll directly work with Hive customers, serving as their primary point of contact and trusted advisor throughout their journey from onboarding to advocacy.

‍

This is a high-impact, high-autonomy role – you'll be directly responsible for delivering customer success outcomes, building trust through systematic processes, and creating memorable experiences that fuel retention and growth.

‍

What you'll do:

• Onboard new customers through systematic processes and facilitate regular checkpoints
• Manage multiple customer relationships as their primary point of contact and science advisor
• Support customer teams in utilizing the Hive platform, including crafting stimulus and output interpretation & action
• Interpret platform outputs and provide actionable insights to drive business outcomes
• Create PowerPoints, storytelling materials, and key Hive and CX decks for presentations
• Use your expertise in experimental design and measurement to guide customers towards high-impact experiments
• Support customers as they operationalize psychological constructs into concrete marketing tactics, strategies, product features, or other tangible products or experiences.
• Support customer training efforts and help teams adopt psychological science-based approaches
• Track customer success metrics and identify expansion opportunities
• Support internal CX automation, QA and scalability efforts
• Support internal stakeholders as needed with ad hoc tasks and strategic initiatives

‍

You'll thrive here if you:

• Crave a fast-paced, no-red-tape work environment where you can move quickly and make direct impact
• Are deeply curious, creative, and results-oriented with passion for psychological science applications
• Think like a scientist and build like a product leader when working with customers
• Value intellectual humility, collaboration, and speed in everything you do
• Want to work with an exceptionally smart and mission-driven team building cutting-edge tools

‍